EMPLOYMENT
It's not just a great place to visit…it's a wonderful place to work!
Clearwater Marine Aquarium's mission is to restore and preserve our marine environment.
We accomplish our mission through leadership in education, research, and the rescue, rehabilitation,
& release of marine life. Everyone here plays an integral role in working toward the
accomplishment of our mission. If you are interested in employment with us, please submit your resume.
Although there may not be a current opening directly related to your qualifications, opportunities
may arise that can be of interest to you.
Clearwater Marine Aquarium is an Equal Opportunity/Affirmative Action Employer. It is our
policy to provide equal employment opportunities to all employees and applicants for employment
without regard to sex, color, religion, national origin, age, disability, veteran status or sexual
orientation. Clearwater Marine Aquarium is a drug free workplace.
To Apply:
Please email resume and cover letter to ddesantis@cmaquarium.org
Dawn De Santis - HR Administrator
Clearwater Marine Aquarium
249 Windward Passage
Clearwater FL 33767
No phone calls please.
Available Positions
Director of Education
Listed: 4/9/2012
POSITION TITLE: Director of Education
REPORTS TO: Executive Vice President
SUPERVISES: Supervisor of Education, Outreach Coordinator, Part time Outreach staff, SeaLife Safari Educators, Docents
EXEMPT OR NON-EXEMPT: Exempt
PERCENTAGE OF FULL TIME EMPLOYMENT: 100%
PHYSICAL REQUIREMENTS: The ability to climb stairs, lift 50 lbs., pull nets and drive CMA vehicles and boats
PRIMARY RESPONSIBILITIES:
The education department provides educational services and materials to school children, teachers, and the general public.
It is dedicated to promoting a responsible citizenry that has an awareness and appreciation for the marine environment and its
resources. This position is responsible for CMA's education programs and curriculum, Lecture Series, School Out-Reach programs,
training of Docents used for CMA and Dolphin Tale Adventure presentations. Additionally, the incumbent will develop and teach
a variety of formal education programs to school groups, teachers and home schoolers inside and outside the Aquarium and deliver
engaging, interpretive programs that emphasize conservation actions that can be taken by the general public. This position also
has oversight of all Summer Camp programs, CMA vessels and captains used in the Summer Camp and Eco tour programs as well as
the educational program and content used in conducting Sea Life Safari ecological boat tours.
ESSENTIAL JOB FUNCTIONS:
Developing training programs for the Education Staff and Volunteers to ensure informative and entertaining, high quality presentations
Train and supervise education staff, interns and volunteers
Develop and maintain up to date online curriculum related to marine animals and the preservation of the marine environment
Responsible for planning and delivering high value, multi-day Summer Camps programs to children and teens
Management and oversight of CMA Passenger Vessels including cleanliness, periodic maintenance, compliance with USCG rules and regulations, periodic USCG inspections and certifications
Deliver programs which incorporate the Aquarium's main mission and exemplify effective communication
Ensuring currency of Captain and Crew credentials including appropriate USCG licensing requirements, Radio Telephone operators permit, First Aid and CPR certifications and enrollment in random drug testing programs
Development, scheduling and supervision of CMA's monthly lecture series
Creating exhibit information and scientific content for resident marine animals
Represent CMA conducting offsite educational presentations at local events
Management of guided and self guided Kayak programs
Develop and conduct nature programs at Sutherland Crossing
EDUCATION REQUIREMENTS:
Bachelor's degree in science, education or marine science background, Master's degree preferred
Teaching experience essential
Two years experience working with children
Experience in managing people
Advanced knowledge of CMA's history, mission and marine life
Advanced knowledge Florida Eco-systems
Excellent presentation and public interaction skills
Some weekend, holiday work and extended hours required
Experience in curriculum development and Sunshine State Standards
Current driver's license and clean driving record required
USCG Captains license a plus
Web Designer
Listed: 5/8/2012
POSITION TITLE: Web Designer
REPORTS TO: Manager of Online Strategy
EXEMPT OR NON-EXEMPT: Exempt
PERCENTAGE OF FULL TIME EMPLOYMENT: 100%
PRIMARY RESPONSIBILITIES:
At Clearwater Marine Aquarium, our website is a cornerstone of our marketing, communication and sales efforts.
Our Web Designer manages and coordinates the planning, ongoing development, user interface, maintenance,
and accessibility of the website and ecommerce website in a way that ensures the consistency of the overall branding strategy.
The Web Designer updates content and optimizes the website with design best practice standards while staying ahead of new
technologies that will enhance the site and return an increasing ROI.
ESSENTIAL JOB FUNCTIONS:
Manage the day-to-day operations of CMA's website, CMA's E-Commerce Storefront - including updates, maintenance, and ongoing optimization
Oversee and coordinate content management and user experience, and create and maintain a consistent architectural structure
Oversee web commerce strategies and marketing efforts
Ensure ease of organic search throughout the site through use of key search terms, graphics, etc.
Ensure a consistent look and feel across the Website to reinforce brand standards
Identify potential usability issues within designs; actively style elements to ensure design consistency throughout entire project
Research, propose and implement system enhancements that will improve the performance and reliability of systems, website usability and functionality
Monitor, analyze, and report on Web site traffic and to improve site search ability and sales efforts
Remain current with the latest technologies and advise management on their implications for the organization
Create HTML email campaigns for our e-newsletters
Work with critical staff to enhance interdepartmental goals and strategies
Research, recognize and remain current in all areas of web trends
Creating layouts for mobile applications (iPhone, Android)
Design online marketing ads for various 3rd party vendors)
EXPERIENCE/EDUCATION REQUIRED:
Substantial e-commerce and retail website development
Website design focused on marketing strategies
Expert working knowledge of relevant web-related technologies, including Microsoft Office, HTML, PHP, SQL, CSS, jquery, CMS
Experience integrating a Java based CMS with other systems
Very strong writing and editing skills
Deep understanding of interactive design and usability
Ability to analyze and interpret web analytics reports
Experience with Web Analytics (Google Analytics, Omniture, etc.)
Experience with content strategy planning and information architecture
Experience with SalesForce, MailChimp, Microsoft Dynamics and Magento are a plus
Bachelor degree in Computer Science, Graphic Design or related area
Minimum five years professional experience in a corporate or professional services setting with responsibility for Website
Established technical skills in designing and developing websites using HTML, HTML5, CSS, ActionScript 3.0, and JavaScript and knowledge of various Content Management Software (CMS) and integration methods with custom designs
Demonstrated experience designing web sites and GUI using Adobe Photoshop, Dreamweaver, Flash, Illustrator, and InDesign
Web/Mobile Developer
Listed: 5/8/2012
POSITION TITLE: Web/Mobile Developer
REPORTS TO: Manager of Online Strategy
EXEMPT OR NON-EXEMPT: Exempt
PERCENTAGE OF FULL TIME EMPLOYMENT: 100%
PRIMARY RESPONSIBILITIES:
At Clearwater Marine Aquarium, our website is a cornerstone of our marketing, communication and sales efforts. Our Web Developer is the expert in dynamic programming tools and languages that will elevate our organization to the next level. This role is responsible for all web applications including testing, enhancements and new technologies. You will be responsible for all systems integrations including shopping carts, email service providers, retail management systems, CRM software and other web based platforms.
ESSENTIAL JOB FUNCTIONS:
Identify potential usability issues within designs; actively style elements to ensure design consistency throughout entire project
Research, propose and implement system enhancements that will improve the performance and reliability of systems, website usability and functionality
Monitor, analyze, and report on Web site traffic and to improve site search ability and sales efforts
Remain current with the latest technologies and advise management on their implications for the organization
Work with critical staff to enhance interdepartmental goals and strategies
Research, propose and implement system enhancements that will improve the performance and reliability of systems, website usability and functionality
Perform and monitor website effectiveness, uptime, performance, and server/
application performance while providing rapid response to issues including those provided through client notification
Remain current with the latest technologies and advise management on their implications for the organization
Create HTML email campaigns for our e-newsletters
Work with critical staff to enhance interdepartmental goals and strategies
Perform API integrations as needed across various platforms (ie Magento, SalesForce, MailChimp, etc)
EXPERIENCE/EDUCATION REQUIRED:
B.S. in Computer Science, Computer Engineering, Information Technology, Computer Information Systems or other technical discipline
Minimum 5 years professional development experience with a solid portfolio of work. Must have a minimum of five years of e-commerce experience
Expert working knowledge of relevant web-related technologies, including Microsoft Office, HTML, PHP, SQL, CSS, jquery, CMS
Experience integrating a Java based CMS with other systems
Very strong writing and editing skills
Deep understanding of interactive design and usability
Proficient in Flash, Flex, PHP, MySQL, HTML5, CSS3
Applicable knowledge of Objective-C, XCode, the iPhone SDK, and Interface Builder.
Mobile web frameworks such as Titanium, jQTouch, Sencha Touch and PhoneGap.
Experience developing approved Apple/Android Mobile applications
Experience creating custom Facebook applications
Bachelor degree in Computer Science, Graphic Design or related area
Advanced knowledge of system integrations with Magento or similar
Expert knowledge on backend shopping cart integrations and set up
Ability to develop rich interactive user interfaces across a variety of devices (web browser, mobile, tablet)
Experience with SalesForce, MailChimp, Microsoft Dynamics and Magento are a plus
Minimum five years professional experience in a corporate or professional services setting with responsibility for Website
Established technical skills in designing and developing websites using HTML, HTML5, CSS, ActionScript 3.0, and JavaScript and knowledge of various Content Management Software (CMS) and integration methods with custom designs
Demonstrated experience designing web sites and GUI using Adobe Photoshop, Dreamweaver, Flash, Illustrator, and InDesign
SEO/SEM Specialist
Listed: 5/8/2012
POSITION TITLE: SEO/SEM Specialist
REPORTS TO: Manager of Online Strategy
EXEMPT OR NON-EXEMPT: Exempt
PERCENTAGE OF FULL TIME EMPLOYMENT: 100%
PRIMARY RESPONSIBILITIES:
At Clearwater Marine Aquarium, our website is a cornerstone of our marketing, communication and sales efforts. Our SEO/SEM Specialist will assist the interactive marketing team with Internet Marketing, content development, lead generation and all mediums of online advertising.
ESSENTIAL JOB FUNCTIONS:
Manage day-to-day SEM/SEO operations including new product launch initiatives, site enhancements, content development, link building campaigns, and all associated reporting &analysis
Manage and optimize search efforts related to shopping engines.
Grow our keyword portfolio, manage the program with potentially millions of keywords and find new search venues to advertise in
Perform analysis of SEO performance using vendor and e-commerce analytics platform
Work with critical staff to enhance interdepartmental goals and strategies
Optimize our keywords portfolio through testing with ad copy, landing pages, bidding strategies, negative keywording, etc
Track, report, and analyze your PPC initiatives and campaigns.
Remain current with the latest technologies and advise management on their implications for the organization
Research, propose and implement system enhancements that will improve the performance and reliability of systems, website usability and functionality
Work with critical staff to enhance interdepartmental goals and strategies
Optimize and submit company appropriate content to various platforms and online directories
Effectively manage third-party vendors to gain the highest return on the relationship
Perform analysis of SEO performance using vendor and e-commerce analytics platform
Actively monitor and participate in industry Q&A forums, blogs, and other social spaces for the purpose of backlinks, research and potentially competitors' strategies
Monitor back link data on a regular basis using SEOmoz, Google Webmaster Tools, and other available tools
Provide analysis, direction and implementation of new/emerging strategies including tactics related to social search strategies; i.e. Google Places, Ratings, and Google+
Managing paid search goals such as spend, traffic, conversion, and CPA across search engines
Stay ahead of new advances in search engine marketing and the competitive landscape and make recommendations
EXPERIENCE/EDUCATION REQUIRED:
Bachelor's degree in Business, Marketing, Communications or similar
Minimum two years experience with SEO, paid search marketing and online retail experience
Deep understanding of performance marketing, online customer acquisition and retargeting
Experience in driving competitive site analysis, keyword density analysis, optimization of site content, and ad-copy generation
Experience with best practices for editing, proofreading, grammatical rules, and optimized writing techniques
Ability to analyze and interpret web analytics reports
Experience managing PPC campaigns across Google, Yahoo/Bing, Youtube/li>
Experience with Web Analytics (Google Analytics, Omniture, etc.)
Proficient in Microsoft Applications, Google Adwords and Microsoft AdCenter
Strong personal interaction and communication skills, working as a team member internally and working with strategic partners externally
Ability to adapt to changes in priorities with conflicting demands on time and resources
Online Marketing Assistant
Listed: 5/8/2012
POSITION TITLE: Online Marketing Assistant
REPORTS TO: Manager of Online Strategy
EXEMPT OR NON-EXEMPT: Non-Exempt
PERCENTAGE OF FULL TIME EMPLOYMENT: Part Time
PRIMARY RESPONSIBILITIES:
At Clearwater Marine Aquarium, our website is a cornerstone of our marketing, communication and sales efforts. The Online Marketing Assistant will work directly with the Manager of Online Strategy to assist in all web related projects. Major areas of focus include social networking, new web trends, web monitoring and data entry. The Online Marketing Assistant will gain exposure to a variety of web related projects including web design/development, mobile applications, Facebook applications, online banner advertisements, SEO/SEM, email campaigns, etc.
ESSENTIAL JOB FUNCTIONS:
Monitors social and travel sites for negative/false info pricing etc. *Web watchdog*
Data entry of Fan Mail and create responses letters
Post Daily Winter Mailbox Winners
Respond to Facebook, Twitter, Youtube, Linked in messages
Pull email reports from mailchimp
Pull survey and poll reports
Assist with minor Web changes within CMS
Monitor Google Alerts and repost beneficial articles
Keep track of project timelines to make sure web projects are completed on time
EXPERIENCE/EDUCATION REQUIRED:
B.S. in Marketing, Advertising/PR, Computer Science or similar field
Minimum 1 year experience in marketing field, preferably interactive marketing or equivalent experience through internships
Strong knowledge of Social Networking sites
Very strong writing and editing skills
Ability to work in a fast-paced environment
Good organizational, time management and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
Strong Knowledge of Microsoft Word, Excel and Powerpoint/li>
Ability to exercise flexibility, initiative, good judgment and discretion
Strong attention to detail
Experience with SalesForce, MailChimp, Microsoft Dynamics and Magento are a plus
Manager of Sea Turtle Programs
Listed: 3/12/2012
POSITION TITLE: Manager of Sea Turtle Programs
REPORTS TO: VP Operations/Zoological Care
SUPERVISES: Supervisor of Sea Turtle Nesting, Sea Turtle Biologist, Assistant Sea Turtle Biologist,
Volunteers and Interns
EXEMPT OR NON-EXEMPT: Exempt
PERCENTAGE OF FULL TIME EMPLOYMENT: 100%
PHYSICAL REQUIREMENTS: Able to lift minimum 50 pounds, be comfortable in water, work in extreme weather
conditions (hot, humid, rain)
POSITION RESPONSIBILITIES:
Implement, monitor and direct all aspects of the sea turtle rehabilitation program, along with all aspects
of the resident sea turtle program and the summer sea turtle nesting program. Direct supervision of staff,
interns and volunteers in department to carry out necessary protocols and procedures. Coordinate and aid in
veterinary procedures with rehab and resident patients in department. Respond to stranding calls within county
jurisdiction, in coordination with state and federal representatives. Hold rehabilitation permit with FWC.
ESSENTIAL JOB FUNCTIONS:
Supervise the rescue, rehabilitation and release of sea turtles
Coordinate veterinary care for permanent resident sea turtles as well as sea turtles undergoing rehabilitation
Carry out routine medical procedures (i.e., blood draw, injections, wound care, tube feedings) for all sea turtles at
the facility and assist in advanced veterinary procedures and surgeries
Maintain medical logs
Maintain compliance with FWC regulations (water quality, etc), quarterly and annual reporting and annual refresher training
Manage staff and volunteers throughout the sea turtle rehabilitation program
Maintain SOPs throughout program (ie. Quarantine, food preparation, etc)
Network with other facilities, organizations for best practices in the field
Helps to manage Summer Sea Turtle nesting program with Supervisor of Marine Turtle programs
Help maintain laboratory and surgical suite
Supervise ordering and inventory for laboratory supplies
Monitor laboratory protocols
EDUCATION REQUIREMENTS:
Minimum four-year degree in biology, animal science or comparable
Minimum 2 years of sea turtle experience
Sea Turtle Nesting experience preferred
Veterinary Technician experience desired, though not mandatory
Director of Guest Experience
Listed: 2/27/2012
POSITION TITLE: Director of Guest Experience
SUPERVISES: Guest Services &Hospitality Departments
EXEMPT OR NON-EXEMPT: Exempt
PERCENTAGE OF FULL TIME EMPLOYMENT: Full Time
PHYSICAL REQUIREMENTS: Must have no physical limitations
PRIMARY RESPONSIBILITY: Oversight of the overall guest experience for all visitors at
renowned Clearwater Marine Aquarium (CMA), a tourist facility and marine life rescue center on
the West Coast of Florida featured in the major motion picture Dolphin Tale. Directing a
team of staff and volunteers in providing the highest level of quality customer service as well
as engaging guests to participate and become active in the CMA mission.
ESSENTIAL JOB FUNCTIONS:
Development of complete overhaul of the guest experience, including analyzing all guest experience components, and developing new ideas to enhance the experience with an out-of-the-box mentality. Creativity is a key.
Oversee the day-to-day operations of the Guest Services, Membership Desk, and Hospitality teams by providing leadership in logistics and staffing as well as supporting the customer service and visitor experience goals laid out by the CEO.
Provide direct, on-the floor support of the guest experience by supporting staff as needed. Serve as the authority for customer service issues that arise on-site.
Implement state-of-the-art hospitality training for staff and volunteers in order for the facility to provide excellent customer service that exceeds the expectations of guests.
Develop and maintain a staffing plan that provides for coverage of all key positions, and ensures flexibility and cross-training so that resources can be reallocated as needed. Ensure that all details of the front-line operations are enacted and monitored. Work closely to train staff in all policies and procedures. Interact with other departments as necessary.
Implement a consistent and on-going training &feedback program for staff to ensure a basic level of shared knowledge, to build expertise and progression as appropriate. Implement routine department meetings that bring the group together around a shared vision and provide opportunities for feedback from staff and volunteers to management. Ensure strong communication among staff and that all staff is consistently updated with important facility information.
Facilitate programs for greeting, hosting, information services, and membership services for visitors and groups. Support ticket sales by providing line facilitation and ensure appropriate levels and competency of staffing. Continually look for ways to increase efficiency and flow of the visitor experience and internal processes and make recommendations and changes as appropriate.
Anticipate and make daily operational decisions and adjustments to staffing and programming based on attendance, visitor flow, weather, safety, and other variables. Monitor conditions of exhibits, facilities, interactives, ticket lines, etc. and work with other departments to report/resolve problems.
Provide leadership and mentoring to the Supervisor of Guest Services, Membership Desk and the Supervisor of Hospitality and all supporting staff. Serve as a resource for problem-solving and maintain high levels of accountability for staff. Provide professional development opportunities to the Supervisors to allow them to continue to grow in their positions and at the facility.
Develop vision that when implemented adds value to the guest experience.
Oversee all aspects of daily guest activities (Presentations, photo opportunities tours, groups, VIP's, announcements etc.)
Help enact operational programming for busy periods of the year i.e., summer and vacation periods to ensure smooth operations and to minimize visitor challenges.
Perform other related duties, as assigned.
EDUCATION/EXPERIENCE REQUIREMENTS:
AA degree
A minimum of 5 years of related experience in operations of a busy tourist attraction or retail establishment.
KNOWLEDGE, SKILLS AND ABILITIES:
Skilled manager of operations and staff
Understanding of internal accounting controls for cash handling process
Customer service experience in a fast paced, high volume environment
Strong communication skills
Must be enthusiastic, have the ability to adapt quickly to challenges and changing environments, be able to coordinate multiple projects
Superior attention to detail in all aspects of operations
Exemplary written and verbal communication skills
Efficient in Word, Outlook, Excel and Windows
Ability to multi-task and deal with challenging visitor situations
Enthusiastic and dynamic personality with proven leadership skills
Willingness to have flexible schedule
Multi-lingual skills desirable
Safety Program Manager/Dive Safety Officer
Listed: 1/30/2012
POSITION TITLE: Safety Program Manager/Dive Safety Officer
REPORTS TO: VP Operations &Zoological Care
SUPERVISES: Staff and Volunteer Divers
EXEMPT OR NON-EXEMPT: Exempt
PERCENTAGE OF FULL TIME EMPLOYMENT: 100%
PHYSICAL REQUIREMENTS: Able to work in adverse environmental conditions, lift and carry 50 lbs;
be a proficient swimmer, and have good physical stamina. Maintain ability to pass a dive physical
PRIMARY RESPONSIBILITY: The Safety Program Manager will work with all staff, including department
heads, within the organization and a diverse team of volunteer divers, in the implementation of overall
CMA safety policies and dive safety procedures as well as establish and enforce guidelines to ensure
safety throughout the facility for both staff and visitors. The Manager will possess a broad knowledge
base in all aspects OSHA requirements and guidelines for safety at CMA and safe diving protocols at CMA.
The Safety Program Manager will also be responsible for periodic inspections of CMA's facilities and
equipment to ensure all local and federal safety codes and guidelines are met.
ESSENTIAL JOB FUNCTIONS:
Interface effectively with other departments to maintain the highest quality safety standards
Responsible for following up on all accident reports within the facility to ensure safety issues are
properly addressed
Responsible for conducting fire drills with staff to ensure all staff understand the evacuation routes,
emergency procedures, and the safe zones
Responsible for conducting and training diver extraction drills
Responsible for all life safety equipment and ensuring the proper inspections and labeling is maintained
on O2 kits , first aid kits, AED, back boards etc.
Responsible for overseeing the MSDS books for all chemicals used on property
Responsible for all fire extinguisher inspections and proper certifications
Responsible for conducting bi-annual safety meetings with the safety committee
Develop and maintain OSHA compliant diving standards for all CMA divers
Institute and maintain the preventative maintenance program for all diving related equipment
Responsible for all diver training, record keeping and dive physical requirements for all divers
Develop and maintain all dive program logs, safety records and Diving Policies and Procedures
Foster working relationships with other institutes and organizations
Perform other duties as workload necessitates
EDUCATION REQUIREMENTS:
Be certified as a First Aid, AED, CPR and Oxygen Administration Instructor
Proficient in Microsoft Office products
Have a knowledge base of OSHA safety requirements and their implementation within an organization
Preferred minimum of four years experience in diving industry
Be proficient in the use of proper equipment, hand tool and shop equipment
Be certified as a SCUBA Instructor from an internationally recognized agency with endorsements in rescue
and first aid/CPR/AED/O2
* The Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required.
