Careers at Clearwater Marine Aquarium

Join Our Team

Careers at Clearwater Marine Aquarium

Join Our Team

Clearwater Marine Aquarium team photo at turtle release

Careers at Clearwater Marine Aquarium

Join Our Team

It’s Not Just a Great Place to Visit — It’s a Wonderful Place to Work!

Clearwater Marine Aquarium’s mission is to restore and preserve our marine environment. We accomplish our mission through leadership in education, research, and the rescue, rehabilitation, and release of marine life. Everyone here plays an integral role in working toward the accomplishment of our mission. If you are interested in employment with us, please submit your resume. We are currently only accepting resumes for posted positions.

Equal Opportunity Employer

Clearwater Marine Aquarium is an Equal Opportunity/Affirmative Action Employer. It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to sex, color, religion, national origin, age, disability, veteran status or sexual orientation. Clearwater Marine Aquarium is a drug-free workplace.

To Apply:

Email cover letter and resume to:

Dawn De Santis, Vice President of Human Resources
[email protected]

No calls or walk-ins please. Potential candidates will be contacted with interview details.

Employment Opportunities

Marine Life & Environmental Educator

POSITION TITLE:  Marine Life & Environmental Educator

REPORTS TO:  VP of Education


EXEMPT OR NON-EXEMPT: Non-exempt temporary


PHYSICAL REQUIREMENTS: The ability to climb stairs, lift 50 lbs., pull nets and drive CMA vehicles.


  • Conduct Education Programs to School Groups and other groups interested in marine life and environmental education.
  • Development and implementation of marine science and environmental education programs such as public programs and summer camp activities
  • Interacting with the public and maintaining aquaria and touch tanks
  • Assist with organizing community events and teacher training workshops as needed
  • Assist with ecological research & monitoring projects in the field as needed
  • Perform other duties relating to the organization’s goals and mission as required


  • Conduct off-site educational presentations as scheduled.
  • Present on-site educational presentations as scheduled.
  • Conduct Kayak programs as scheduled.
  • Maintain and oversee touch tank care and feeding.
  • Oversee and conduct group add-on programs at the Aquarium.
  • Assist with custom broadcasts and distance learning programs.
  • Narrate boat trips as scheduled.
  • Attend off-site festival events as scheduled.
  • Conduct educational programs (i.e. sleepovers, seasonal camps, and other special programs).
  • Assist with the care and maintenance of the Animal Ambassadors.
  • Assist with grant writing and applicable sponsorship applications.
  • Assist with research projects and data management.
  • Participate in curriculum development and program development.
  • Monitor equipment and notify supervisors of any issues.
  • Maintain equipment and supplies in good working order.
  • Attend all staff meetings and training as assigned.
  • Provide creative input for assignments and assist with project development.
  • Evaluate operations and foresee potential problems/opportunities for improvement and take action to correct issues/implement changes.
  • Identify program expansion opportunities and provide a plan of action.


  • College degree in Life or Environmental Sciences, Education, Biology, Marine Science, Zoology, Recreation, Communications, Public Relations, Journalism, Environmental Public Policy, Conservation or related major preferred.
  • Computer proficiency in Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Adobe Photoshop
  • Strong written and verbal communication skills including interpersonal skills, working well independently and with teams
  • Demonstrate strong organization and time management skills to prioritize multiple tasks and meet deadlines; analytical and organizational skills, with attention to detail
  • Valid Florida Drivers License
  • Some leadership experience either with a paid or volunteer organization
  • Experience working with the public in a formal or informal learning setting (i.e. zoo, aquarium, museum, science center or classroom)
  • Knowledge of Florida ecosystems and wildlife.
  • Experience with public presentations and excellent public interactions skills.
  • Experience with various types of presentation equipment.
  • Experience with research a plus.

The Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required.


Tourism Account Coordinator

POSITION TITLE:  Tourism Account Coordinator

REPORTS TO:   Director of Tourism and Orlando Marketing Manager



PHYSICAL REQUIREMENTS:  No Physical Limitations


The Tourism Account Coordinator will provide day-to-day administrative support for our travel trade accounts, including OTAs, airlines, tour operators and others.  This position will support the implementation of existing and new contracts, working with multiple departments to ensure a highly organized, streamlined process of redemption and billing requirements, marketing communications support, and resolution of any issues with the aforementioned, all with an excellent customer service mindset and acumen.


  • Handles the processing of all existing and new third-party selling partnerships
  • Coordinates the deliverables of assets requested from partners (marketing text, images, vouchers, barcodes, brochures, etc.) and ensures these assets stay relevant and up to date
  • Liaises with the ticketing, accounting and reservations teams on the terms associated with each partner contract to ensure smooth processes, accuracy, and efficiency, especially in regard to the redemption and billing processes.
  • Complies and maintains a list of all contracts with detailed processes, voucher/ticket samples,  renewal and contact information to ensure accuracy and adherence to the terms
  • Create and maintain reporting on the performance of each partner, identifying trends and improvement opportunities
  • Other duties as assigned by the marketing team


  • 2+ years proven experience in account coordination or in other administrative positions
  • Travel/tourism industry experience considered a plus
  • Strong customer service, verbal and written communication skills
  • Proficient Microsoft Office skills
  • Excellent time management, prioritization, and organizational skills with an aptitude for problem-solving
  • Ability to work collaboratively with staff to create a results-driven, team-oriented environment.
  • Must be a self-starting individual with a clear set of priorities but with the ability to be flexible and adapt to changing circumstances.
Guest Experience Manager

POSITION TITLE:  Guest Experience Manager

REPORTS TO: Director of Guest Experience

SUPERVISES: Guest Experience Staff/Volunteers/Interns



PHYSICAL REQUIREMENTS: Able to lift 50 lbs


The Guest Experience Manager must embrace and model outstanding customer service, run efficient business operations and develop high employee morale for the Guest Experience team members. This position works with the Director of Guest Experience & VP of Guest Relations, managing the daily operations of the aquarium, supporting the Guest Experience team to ensure consistent high standards of customer service, and efficient overall floor operations. Serves as a role model to the front line staff leading by example, coaching and motivating a team of employees each day in a 363-day operation. Communicates effectively with Guest Experience Director on a daily basis to maximize the guest experience and overall building traffic flow.


  • Manages staff and floor operations, spending 85% of time in the operation ensuring guest satisfaction, flow, and safety.
  • Assists with on-boarding and team development, implementation of customer service standards and training, counseling, appraisal and recognition.
  • Responds immediately to all guest complaints and issues using best judgment to resolve the issue to the guest’s satisfaction on the spot.
  • Proactively and quickly adjusts staffing levels when necessary.
  • Advise senior leadership on logistical and operational issues, along with opportunities surrounding revenue and guest experience.
  • Effectively work with all departments to ensure smooth operations and resolve issues related to day-to-day operations.
  • Adhere to budgeting/accounting practices as it relates to payroll and expenses.
  • Schedules staff according to daily attendance projections and trends.
  • Assist with the development and continual refinement of the customer experience strategy.
  • Support Director of Guest Experience as needed.
  • Other duties as assigned.


  • Associate’s degree (A.A.) or 2-3 years of related experience and/or training; or equivalent combination of education and experience
  • Preferred: 2-5 years in a high-volume, guest-focused aquarium/attraction environment
  • Experience managing a large team
  • Must be able to handle confidential and financial information
  • Willingness to adhere to professional Clearwater Marine Aquarium standards and practices
  • Ability to be successful in a fast-paced, sometimes chaotic environment, with the ability to shift focus and rearrange priorities as needed
  • Positive attitude which fosters a fun and productive work environment
  • Strong desire to continuously improve the customer experience across all functions
  • Excellent customer service, whether in person or by other communication methods
  • Strong knowledge of Microsoft Office and Excel
  • Mature, professional appearance, and clear, concise, business-like communications skills with staff and the public are essential
  • Calm and collected demeanor, willingness to support the team at every level
  • Must have strong written and verbal communication skills
  • Must have a guest focus and a commitment to excellence
  • Must be willing to uphold service standards and administer corrective action when necessary
  • Detail oriented and exceptional organizational skills required
  • Ability to work evenings, holidays and weekends as scheduled
  • Excellence in English language (oral and written) required

Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required.

With patience, dedication and the help of her care team, Winter learned to swim again using her prosthetic tail. An encouraging reminder that whatever goal you are trying to accomplish, don’t ever give up! #CMAinspires ... See MoreSee Less

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