Careers at Clearwater Marine Aquarium

Join Our Team

Careers at Clearwater Marine Aquarium

Join Our Team

Clearwater Marine Aquarium team photo at turtle release

Careers at Clearwater Marine Aquarium

Join Our Team

It’s Not Just a Great Place to Visit — It’s a Wonderful Place to Work!

Clearwater Marine Aquarium’s mission is to restore and preserve our marine environment. We accomplish our mission through leadership in education, research, and the rescue, rehabilitation, and release of marine life. Everyone here plays an integral role in working toward the accomplishment of our mission. If you are interested in employment with us, please submit your resume. We are currently only accepting resumes for posted positions.

Equal Opportunity Employer

Clearwater Marine Aquarium is an Equal Opportunity/Affirmative Action Employer. It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to sex, color, religion, national origin, age, disability, veteran status or sexual orientation. Clearwater Marine Aquarium is a drug-free workplace.


To Apply:

Email cover letter and resume to:

Dawn De Santis, Vice President of Human Resources
[email protected]

No calls or walk-ins please. Potential candidates will be contacted with interview details.

View opportunities on Indeed here.

Employment Opportunities

Guest Experience Manager

POSITION TITLE:  Guest Experience Manager

REPORTS TO: Director of Guest Experience

SUPERVISES: Guest Experience Staff/Volunteers/Interns

EXEMPT OR NON-EXEMPT: (Exempt)

PERCENTAGE OF FULL TIME EMPLOYMENT: full time, regular

PHYSICAL REQUIREMENTS: Able to lift 50 lbs

PRIMARY RESPONSIBILITY:

The Guest Experience Manager must embrace and model outstanding customer service, run efficient business operations and develop high employee morale for the Guest Experience team members. This position works with the Director of Guest Experience & VP of Guest Relations, managing the daily operations of the aquarium, supporting the Guest Experience team to ensure consistent high standards of customer service, and efficient overall floor operations. Serves as a role model to the front line staff leading by example, coaching and motivating a team of employees each day in a 363-day operation. Communicates effectively with Guest Experience Director on a daily basis to maximize the guest experience and overall building traffic flow.

ESSENTIAL JOB FUNCTIONS:

  • Manages staff and floor operations, spending 85% of time in the operation ensuring guest satisfaction, flow, and safety.
  • Assists with on-boarding and team development, implementation of customer service standards and training, counseling, appraisal and recognition.
  • Responds immediately to all guest complaints and issues using best judgment to resolve the issue to the guest’s satisfaction on the spot.
  • Proactively and quickly adjusts staffing levels when necessary.
  • Advise senior leadership on logistical and operational issues, along with opportunities surrounding revenue and guest experience.
  • Effectively work with all departments to ensure smooth operations and resolve issues related to day-to-day operations.
  • Adhere to budgeting/accounting practices as it relates to payroll and expenses.
  • Schedules staff according to daily attendance projections and trends.
  • Assist with the development and continual refinement of the customer experience strategy.
  • Support Director of Guest Experience as needed.
  • Other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS: 

  • Associate’s degree (A.A.) or 2-3 years of related experience and/or training; or equivalent combination of education and experience
  • Preferred: 2-5 years in a high-volume, guest-focused aquarium/attraction environment
  • Experience managing a large team
  • Must be able to handle confidential and financial information
  • Willingness to adhere to professional Clearwater Marine Aquarium standards and practices
  • Ability to be successful in a fast-paced, sometimes chaotic environment, with the ability to shift focus and rearrange priorities as needed
  • Positive attitude which fosters a fun and productive work environment
  • Strong desire to continuously improve the customer experience across all functions
  • Excellent customer service, whether in person or by other communication methods
  • Strong knowledge of Microsoft Office and Excel
  • Mature, professional appearance, and clear, concise, business-like communications skills with staff and the public are essential
  • Calm and collected demeanor, willingness to support the team at every level
  • Must have strong written and verbal communication skills
  • Must have a guest focus and a commitment to excellence
  • Must be willing to uphold service standards and administer corrective action when necessary
  • Detail oriented and exceptional organizational skills required
  • Ability to work evenings, holidays and weekends as scheduled
  • Excellence in English language (oral and written) required

Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required.

Sea Turtle Rehab & Aquatic Biology Supervisor

POSITION TITLE: Sea Turtle Rehab & Aquatic Biology Supervisor

REPORTS TO: Manager Sea Turtles & Aquatic Biology

SUPERVISES: All staff, volunteers and interns within the Sea Turtle and Aquatic Biology Department

EXEMPT OR NON-EXEMPT: Exempt

PERCENTAGE OF FULL TIME EMPLOYMENT: 100%

PHYSICAL REQUIREMENTS:

Possess the following attributes and abilities to:

· Lift up to 50lbs to waist level – Frequently

· Lift up to 20lbs to shoulders and above head – Moderate Frequency

· Walk/stand for long periods of time – Frequently

· Maneuver safely on uneven terrain or in tight spaces – Frequently

· Safely climb ladders when needed – Moderate Frequency

· Squat, bend, kneel, twist and reach – Frequently

· Reach above the shoulders – Frequently

· Push and pull larger equipment – Moderate Frequency

· Work outdoors in all weather conditions and adapt to changing weather – Frequently

· Work indoors, under cover without air conditioning or heat – Frequently

· Pass a swim test – Annually

POSITION RESPONSIBILITY:

The Sea Turtle Rehab & Aquatic Biology Supervisor will support and oversee the goals and objectives as identified by the CMA management teams in accordance with federal policy. Daily healthcare for the CMA sea turtle population (resident and rehab), as outlined by FWC regulations meeting requirements for holding rehab permits without limitations (reference Marine Turtle Permit Rules 68E-1.004), CMA policies, and standard operating procedures will be overseen while the Supervisor develops, plans and projects with the Manager to enhance the staff knowledge and advance techniques. The incumbent will oversee all animal, employee and guest safety, as well as discipline and promotion recommendations to management. The Supervisor will work with the Manager on departmental projects, ensuring staff, volunteers and interns have the

proper equipment and materials to perform jobs safely and effectively, keeping costs within budget and maintaining established quality standards.

The Supervisor is responsible for orienting and training all employees under their supervision. In line with the mission of CMA, this position will lead the team by example and work alongside the team to educate about the various programs, activities, and events that promote marine animal stewardship, increase community awareness and involvement in conservation based activities. Scope of work also includes all administrative tasks, educating internal and external customers, public speaking, PR, internal and external correspondence, rehab shift coverage and overnight observations, operation of vehicles and vessels, collection of data, and maintenance and storage of equipment. These job responsibilities will require the Sea Turtle and Aquatic Biology Supervisor to maintain flexible working hours, be amenable to shifting priorities and other changes, and be able to adjust accordingly.

ESSENTIAL JOB FUNCTIONS:

· Ensure compliance with all FWC permits and regulations for all rescue, rehab, resident turtles while supervising these activities

· Provide the sea turtle collection (resident, rehab) proper care utilizing all tools available while coordinating with governing agencies, the veterinarian, and animal care teams

· Teach biologists routine medical procedures (i.e., blood draw, injections, wound care, tube feedings), water quality and life support, behavior modification techniques, basic knowledge of identification of species of aquatic animals including but not limited to fish, invertebrates, etc. through coaching and active participation

· Assist in advanced veterinary procedures and surgeries

· Conduct necropsies. This includes, but is not limited to, carcass recovery, documentation, gross examination, tissue collection and analysis, generating necropsy reports, and carcass disposal when necessary

· Assist Manager with the maintenance of medical logs both manual and electronic

· Assist Manager with maintenance in compliance with FWC regulations (water quality, etc.), quarterly and annual reporting and annual refresher training

· Provide staff and volunteers with materials necessary to complete tasks at hand (i.e. reading material, training videos, and safety equipment)

· Maintain SOPs throughout Sea Turtle and Aquatic Biology (i.e. quarantine, food preparation, etc.) and review and update as necessary

· Responsible for proper staffing through effective scheduling

· Assist in the coordination through modified scheduling of Sea Turtle Biologists during times of need (cold stun, red tide, nesting, etc.)

· Network with other facilities, organizations for best practices in the field,

attending professional conferences and presentations

· Maintain all inventory and ordering for all equipment and supplies needed

· Assist Manager with employee evaluations as established by CMA HR policies

· Responsible for promoting employee, volunteer and intern morale and motivation throughout the department

· Provide open communication between management and all team members in the department, giving updates about daily priorities and changes

· Oversee the volunteer and internship programs

· Follow safe polices and provide a safe working environment for animals, team members and guests

· Understand, enforce and update departmental and assigned facility SOP manuals, including MSDS documents

· Ensure there is complete employee compliance in safety programs including but not limited to: CPR certification, First Aid and dive safety

· Pass an annual swim test

· Strong communication skills with clear, friendly, and effective verbal and nonverbal communication

· Assist Sea Turtle and Aquatic Biology Manager with managing staff and volunteer conflict as needed

· Assist with grant writing as needed

· Build relationships with, and coordinate with, CMA departments to provide information for the communication outlets within CMA such as social media (e.g. Facebook, Periscope, and podcasts), in house newsletters, weekly e-mail updates, nightly end of day reporting, etc.

· Possess a strong business focus by contributing to the development and implementation of money generating programs involving aspects of marine animal care, education and conservation efforts

· Possess great time management skills with the ability to plan, organize and multi-task

· Have the ability to adapt in a fast-paced environment

· Self-motivated, confident and disciplined with excellent work ethic

· Must have a minimum of “Exceeds Expectations” overall rating on the last evaluation to be considered for a promotion

· Perform other duties as workload necessitates

EDUCATION/PROFESSIONAL REQUIREMENTS:

· A BS degree in Biology, Environmental Science, Zoology or related field or equivalent experience in the field

· Minimum 2 years’ experience with sea turtle rehabilitation

· Minimum of 6 years’ paid experience within the Animal care field

· Must hold a valid driver’s license

· Current SCUBA and CPR certifications or ability to acquire certification within 90-day probationary period

The Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required.

Senior Maintenance Technician

POSITION TITLE: Senior Maintenance Technician

REPORTS TO: Engineering Manager and Engineering Supervisor

SUPERVISES: No direct reports, however at times will direct and advise subordinates and/or contractors in their assigned task.

EXEMPT OR NON-EXEMPT: Non-exempt

PERCENTAGE OF FULL TIME EMPLOYMENT: Full time with benefits package.

PHYSICAL REQUIREMENTS:

Possess the following attributes and abilities to:

  • Lift up to 50lbs to waist level – Frequently.
  • Lift up to 20lbs to shoulders and above head – Frequently.
  • Walk/stand for long periods of time – Frequently.
  • Maneuver safely on uneven terrain or in tight spaces – Frequently.
  • Safely climb ladders when needed – Frequently.
  • Squat, bend, kneel, twist and reach – Frequently.
  • Reach above the shoulders – Frequently.
  • Push and pull larger equipment – Frequently.
  • Work outdoors in all weather conditions and adapt to changing weather – Frequently.
  • Work indoors, under cover without air conditioning or heat – Frequently.

PRIMARY RESPONSIBILITY: The “tradesman” will work independently and as a team to maintain the Aquarium. This includes front of house and back of house areas to ensure a great experience for our guests, volunteers, and our coworkers. This person will be responsible for the initiation and completion of proper repairs and installations throughout all CMA properties. Understand that the maintenance department is the service organization of CMA and that we are there to service the needs of employees, volunteers, and guests to the best of our abilities.

ESSENTIAL JOB FUNCTIONS:

  • Must be able to perform basic functions and troubleshooting for the following disciplines:
  • HVAC; change filters, condensate lines, low voltage, determine if a technician is needed.
  • Machinery repair; pumps, air handlers, hoist.
  • Electrical; minor electrical such as outlets and switches, reset breakers and ground faults.
  • Carpentry; be able to build and assemble presentable fixtures used about CMA.
  • Paint and finishes; proper selection of paint and applications when needed.
  • Plumbing; installation and repairs of all plumbing and pumping systems using PVC, CPVC, polyethylene, SS tubing, and FRP.
  • Fabrication; ability to fabricate structures and equipment using plastics, fiberglass (FRP), glass, acrylics, polycarbonates, and related materials.
  • Be able to do minor repairs on concrete, asphalt and drywall.
  • Proficiency with Microsoft Office Products and able to use a maintenance software program.
  • Conduct regular inspections of equipment and be able to perform or recommend repairs as needed.
  • Be flexible in hours worked, many projects, installations, and repairs need to be performed during non-business hours.
  • Communicate with animal care team about repairs. Many repairs and procedures can affect an animal’s behavior and quality of life. This must always be taken into consideration.
  • Carries out duties and responsibilities in a safe and efficient manner to maintain safe work environment and surrounding area.
  • Responsible for performing troubleshooting and repair techniques on electrical/electronic and mechanical devices and systems.
  • Determination in not just fixing a breakdown, glitch, or malfunction but maintain focus to determine the root cause.
  • Demonstrate knowledge of fire safety to include alarms and alarm panels, area specific fire suppression systems, fire extinguishers and building evacuation

EDUCATION REQUIREMENTS:

  • High school diploma or GED equivalent is preferred.
  • 4 years’ experience in industrial or commercial maintenance is preferred.
  • Working knowledge of commercial/industrial equipment maintenance, techniques and procedures.
  • Have or be able to obtain a ten hour OSHA certification within 6 months.
  • Possess a valid Florida drivers’ license.

COMPETENCIES:

  • Customer Service Orientation — Listening to and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction, including CMA Guests a high priority in all areas of responsibility.
  • Teamwork — supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
  • Concern for Detail — Pays attention to every portion of any task, down to the smallest item.
  • Listening — conveys an understanding of verbal communication and from the viewpoint of the speaker.
  • Quality — upholding standards beyond what is required; inspiring staff to maintain and initiate high standards of excellence in their work efforts.
  • Judgment — Deciding on and committing to an action upon the examination of the facts at hand and finding creative solutions to situations and opportunities that arise.
  • Work Standards — Applies high performance standards to all work-related activities

The Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required.

 

Sea Turtle and Aquatic Biology Senior Biologist

POSITION TITLE:  Sea Turtle and Aquatic Biology Senior Biologist

REPORTS TO:  Supervisor Sea Turtles & Aquatic Biology

EXEMPT OR NON-EXEMPT: Exempt

PERCENTAGE OF FULL-TIME EMPLOYMENT:  100%

PHYSICAL REQUIREMENTS:

Possess the following attributes and abilities to:

  • Lift up to 50lbs to waist level – Frequently
  • Lift up to 20lbs to shoulders and above head – Moderate Frequency
  • Walk/stand for long periods of time – Frequently
  • Maneuver safely on uneven terrain or in tight spaces – Frequently
  • Safely climb ladders when needed – Moderate Frequency
  • Squat, bend, kneel, twist and reach – Frequently
  • Reach above the shoulders – Frequently
  • Push and pull larger equipment – Moderate Frequency
  • Work outdoors in all weather conditions and adapt to changing the weather – Frequently
  • Work indoors, undercover without air conditioning or heat – Frequently
  • Pass a swim test – Annually

PRIMARY RESPONSIBILITY:

Sea Turtle and Aquatic Biology Senior Biologist will demonstrate and be able to train others about their knowledge in all aspects of the Sea Turtle & Aquatic Biology Department to support the goals and objectives as identified by the CMA management teams in accordance with federal policy.  The primary responsibility will be to teach and provide daily health care to the CMA sea turtle population (resident and rehab), and nesting turtles as outlined by FWC regulations, CMA policies, and standard operating procedures.  In line with the mission of CMA, this position will educate about the various programs, activities, and events that promote marine animal stewardship, increase community awareness and involvement in conservation-based activities.  Regular tasks required of the Sea Turtle and Aquatic Biology Senior Biologist may also include administrative tasks, educating internal and external customers, public speaking, Public Relations (PR), internal and external correspondence, rehab shift coverage and overnight observations, operation of vehicles and vessels, collection of data, and maintenance and storage of equipment.  These job responsibilities will require the Sea Turtle and Aquatic Biology Senior Biologist to maintain flexible working hours, be amenable to shifting priorities and other changes, and be able to adjust accordingly.

ESSENTIAL JOB FUNCTIONS:

Primary Job Functions:

  • Have a working knowledge and be able to teach about sea turtle, stingray, shark, and fish health and anatomy, natural history, and environmental enrichment through the provided reading material, observation, and department training
  • Possess a comprehensive knowledge of CMA’s Sea Turtle Department and its function within the requirements as outlined by Florida Fish and Wildlife (FWC), while demonstrating the ability to follow all requirements for permitting and reporting
  • Teach the team and be able to delegate workloads to provide the best care possible for resident sea turtles to include, but not limited to, diet preparation, exhibit maintenance, water quality and life support systems, routine medical care, animal records, etc.
  • Active participation in the rehabilitation of sea turtles with little to no supervision, to include but not limited to, medical care, medical record keeping, and release efforts
  • Under the supervision of the Vet Services Department and Animal Care Management team, coordinate animal husbandry procedures including those involving restraint, surgical knockdowns, etc.
  • Demonstrate proficiency with veterinary medical terminology and procedures as it pertains to your department
  • Ensure all Biologists, Volunteers, and Interns maintain required comprehension for their levels of vitamins and prescribed medications for administration
  • Ensure the cleanliness, organization, and upkeep of all animal exhibits, rehab and associated areas of care
  • Be able to perform unsupervised execution of opening and closing procedures
  • Provide support to and coordinate with the CMA stranding team through active participation in sea turtle stranding events and reporting as needed
  • Can act as a point of contact or will assume an “on call” status as deemed necessary for stranding events
  • Drive and maintain all vehicles assigned to the department as outlined by the company SOP’s
  • Lead the coordination and training of the sea turtle volunteer and interns
  • Take a leadership role in conducting necropsies, with minimal to no supervision.  This includes, but is not limited to, carcass recovery, documentation, gross examination, tissue collection, and analysis, generating necropsy reports and carcass disposal when necessary
  • Facilitate the overall development of the Biologists and Associate Biologists through mentorship opportunities
  • Provide mentorship to the Sea Turtle Biologists and Associate Biologists
  • Follow safe policies and provide a safe working environment for animals, team members, and guests

Secondary Job Functions:

  • Participate in, and/or lead, some or all aspects of various types of research projects as directed by the Manager of the Sea Turtle and Aquatics Biology Department and approved by the CMA Research Committee
  • Understand, enforce and update departmental and assigned facility SOP manuals, including MSDS documents
  • Provide information for the communication outlets within CMA such as social media (e.g. Facebook, Periscope, and podcasts), in-house newsletters, weekly e-mail updates, nightly end of day reporting, etc.
  • Assist Sea Turtle and Aquatic Biology Supervisor and Manager in writing employee evaluations
  • Assist with grant writing as needed
  • Possess a strong business focus by contributing to the development and implementation of money generating programs involving aspects of marine animal care, education and conservation efforts
  • Perform other duties as workload necessitates
  • Must have a minimum of “Exceeds Expectations” overall rating on the last evaluation to be considered for a promotion

Required Skills:

  • Complete training in safety programs including but not limited to:  CPR certification, First Aid, and dive safety
  • Have the ability to pass an annual swim test
  • Basic understanding of identification of species of aquatic animals including but not limited to fish, invertebrates, etc.
  • Strong communication skills with clear, friendly, and effective verbal and nonverbal communication; able to interact with a variety of people from guests to co-workers to donors, all in a positive manner
  • Demonstrate a team-oriented attitude
  • Demonstrate, teach, organize and delegate education efforts with the public, using proper showmanship skills and media tactics, to impress the importance of the impacts from human interaction as it relates to the conservation of the sea turtle population during tours, educational programming, PR and media, marketing efforts, etc.
  • Possess great time management skills with the ability to plan, organize and multi-task
  • Be able to adapt to a fast-paced environment
  • Self-motivated, confident and disciplined with excellent work ethic

EDUCATION /EXPERIENCE REQUIREMENTS:

  • Current SCUBA and CPR certifications
  • Required BS degree with an emphasis on Biology, Environmental Science or Zoology
  • Basic computer skills and knowledge of Microsoft office for in-house communication and basic data entry
  • Minimum 5 years in Animal Care/ Rehabilitation post graduate paid experience with emphasis in marine animal care and lab-related tasks/duties
  • Must hold a valid driver’s license

The Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required.

A new baby has been spotted in the bay! We recently observed local wild dolphin, Three with a brand new calf. Welcome to the family, little one. We look forward to watching you grow! 💕 #CMAinspires ... See MoreSee Less

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